Guidelines for cancelling appointments and legal services
Last Updated: January 1, 2025
We understand that circumstances may require you to cancel or reschedule legal services. This policy outlines our cancellation procedures and associated refund policies to ensure fairness for both clients and our firm.
Advance Notice: Earlier cancellation notice allows us to better serve other clients and may result in more favorable refund terms.
Full refund or free rescheduling
50% refund or rescheduling fee applies
No refund, full fee charged
Free Initial Consultations: No cancellation fee for free consultations, but we appreciate 24-hour notice when possible.
Emergency Situations: Medical emergencies or other extraordinary circumstances will be considered on a case-by-case basis.
Before Work Begins: 100% refund if cancelled before we start drafting
Work in Progress: Partial refund based on completion percentage
After Completion: No refund once documents are finalized and delivered
7+ Days Notice: Full refund minus preparation costs incurred
2-7 Days Notice: 50% refund of representation fee
Less than 48 Hours: No refund, full fee applies
Court Filing Fees: Non-refundable third-party costs
Client Termination: Refund of unused retainer minus completed work
Monthly Billing: No refund for current month's services already rendered
Case Settlement: Refund of unused retainer after final billing
Call our office at 987.654.3210 or email cancellations@legalservices.com as soon as you know you need to cancel.
Follow up with written cancellation notice including your name, case number, and reason for cancellation.
We will confirm your cancellation and provide details about any applicable refunds or fees.
Preferred Option: We encourage rescheduling over cancellation when possible, as it maintains continuity in your legal matter.
Rescheduling Limits: Services may be rescheduled up to two times without penalty. Additional rescheduling may incur administrative fees.
Documented medical emergencies affecting you or immediate family members may qualify for full refund regardless of timing.
Cancellations due to court rescheduling or other judicial actions are handled without penalty to the client.
Cancellations due to natural disasters, severe weather, or other force majeure events are reviewed case-by-case.
Review Period: Cancellation requests are reviewed within 2-3 business days.
Approval Notification: You will receive written confirmation of approved refunds within 5 business days.
Processing Time: Refunds are processed to your original payment method within 7-10 business days of approval.
Bank Processing: Additional 3-5 business days may be required for your bank to process the refund.
For cancellations, rescheduling, or questions about this policy:
Cancellation Hotline: 987.654.3210
Email: cancellations@legalservices.com
Emergency Line: 987.654.3211
Business Hours: Mon-Fri 9:00 AM - 6:00 PM
Response Time: Within 2 hours during business hours
Weekend Support: Emergency cancellations only
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